If your insured jewelry is lost, stolen, or damaged, you will need to file a claim with your insurance provider. We will work directly with your insurance company to provide them with any information they need. The insurance company often requests a description of the item along with a photo of the damage and estimated value. Once your claim is approved, the insurance company will offer compensation to replace the item based on its appraised or agreed-upon value.

Accidental damage is often covered by jewelry insurance, but it’s essential to review your policy to understand the extent of coverage. Some policies might include coverage for accidental damage, while others might require additional coverage or a separate policy.

Each claim and insurance company has a different process. Depending on the company your items are insured through, the adjuster that is assigned to your claim and the number of claims they have open will directly impact the turnaround time. We will keep you updated each step of the way, from the initial quote through the approval. We will work with you to ensure that you’re getting the proper attention. Our goal is to get your items replaced or restored as quickly as possible.

The custom jewelry process typically involves several steps:

Consultation: We will discuss your ideas, design preferences, and budget. Then guide you through the customization options and provide insights based on our experience.

Design Proposal: We will create a design concept or sketch based on your discussions and input. You will have the opportunity to review and make adjustments until you are satisfied with the design.

Material Selection: You will choose the metals, gemstones, and any other materials to be used in the piece. We will present you with various options and provide guidance on their quality and suitability.

Fabrication: Once the design and materials are finalized, we will begin crafting the piece. This involves the meticulous work of shaping, setting stones, soldering, and any additional processes required to bring the design to life.

Completion: After the fabrication process, we will present you with the finished custom piece and an Insurance Replacement Appraisal that outlines all of the details. We will cover the proper way to care for the item.

The timeline for creating custom jewelry can vary depending on the complexity of the design, the availability of materials, and the workload of the jeweler or designer. The estimated timeframe will be determined during the initial consultation. Simple designs may take a few weeks, while more intricate or elaborate pieces could take over a month.

Absolutely! We love to use clients’ gemstones or materials in a custom item. This adds a personal touch and sentimental value to the piece.

The cost of custom jewelry can vary widely depending on factors such as the design complexity, materials used, gemstone quality, craftsmanship, and market prices at the time of creation. Custom jewelry is typically more expensive than mass-produced jewelry due to the personalized nature and the additional time and expertise involved. It is recommended to discuss your budget and pricing expectations with the jeweler during the consultation phase.

Most jewelers allow for adjustments and modifications to the design within certain limits during the customization process. However, significant changes made after the fabrication process has started may incur additional costs. Clear communication and mutual agreement on design revisions are essential to ensure satisfaction with the final piece.

Many jewelers offer design renderings or computer-aided design (CAD) models to provide a visual representation of the custom piece before it is fabricated. This allows you to visualize the design and make any necessary adjustments or refinements. Not all jewelers offer this service, so it’s important to inquire about it during the initial consultation.

While having a clear idea or design concept can be helpful, it is not necessary to provide a fully detailed plan for custom jewelry. Skilled jewelers and designers can work with you to refine your ideas and translate them into a unique and beautiful piece. They can provide suggestions, insights, and design expertise to enhance your vision.